Returns

Overview

We have a 30-day return and refund policy. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be in its original packaging, unused, and in the same good condition that you received it.

To complete your return, we require a receipt or proof of purchase as well as your contact information (email and phone) in case we have questions.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will approve or reject your refund.

If your refund is approved, your refund will be processed, and a credit will be promptly applied to your credit card or account, depending on your original method of purchase.

If the purchase was in cash, cash or a check will be issued within 10 business days. Please note: original shipping costs (if applicable) will be deducted from your refund.

Late or Missing Refunds

If it seems like your refund is delayed, please first double-check your bank account.

Next, contact your credit card company (if applicable); it may take time before your refund is officially posted. Lastly, contact your bank re: processing time for posting refunds.

If you have done all of this and you still have not received your refund, please contact us at
baycitysupplies@gmail.com.

Exchanges

We are happy to make exchanges for mis-ordered products providing they are in the original packaging in unused, resaleable condition. However, you are responsible for shipping both ways.

If your original product arrives to you defective, you may return the product for a same-item replacement. We will pay shipping for the replacement only.

To make an exchange, please email us at:

baycitysupplies@gmail.com

and explain your need. Place a copy of your sales receipt, your address, and contact information inside your package.

Deliver or ship your item to:

Bay City Supplies
W6418 State Road 35
Bay City, WI 54723

We will cheerfully make the exchange.

Shipping Returns

To return your product, ship your product to:

Bay City Supplies
W6418 State Road 35
Bay City, WI 54723

Include your contact email, phone number, and address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of your original shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.